PLEASE NOTE: This information is for attendees of Pom Central on February 24.

A separate FAQ will be shared for those attending the FF7 Rebirth launch event. 

THE BASICS…

When and Where?
KupoCon is being held at The Birmingham Conference & Events Centre, located on Hill St, Birmingham B5 4EW. The venue is across the street from New Street Station making it a convenient location for using public transport.

Are children allowed at KupoCon?
Absolutely! KupoCon is a family-friendly event. Children under 12, when accompanied by an adult ticket-holder, can attend for free. Don’t forget to ask for the FREE Kids Quest sheet.

Can I bring my pet?
Unfortunately, no pets are allowed within our venue space, except for service animals. This policy is in place for their own well-being.

Is parking available at the venue?
While the venue itself does not have parking, there are lots of options within walking distance.

Is there a cloakroom for attendees?
Unattended racks will be available. Items are left at your own risk.

I need to change the name on a ticket, how do I do that?
You can easily update the name on your ticket by accessing your Eventbrite account from the “Tickets” section and using the Edit function.

Where can I find an event schedule?
You can find the schedule for the day and all the essential information on our Pom Central page and this FAQ: https://kupocon.com/pmc/

What is the layout for the event? Is it accessible?
The event will be held across three floors:

The ground floor will be the location of the market which is split into three spaces.  Note that this floor will be closed during registration. Also note that if you are a wheelchair user, you will be required to use a small motorized lift to assist with a short set of stairs.

The first floor will contain the guest signings, waiting room, Calm Lands (Quiet space), Chocolina’s, Charons and the workshops. You’ll also find the toilets on this level.

The second floor is the main space containing the theatre, Bank of Mog, Huntmasters and Mognet Central.

The venue has two stairwells. One will be used to go up, another down. The elevators will be for the exclusive use of staff, those with Blue Chocobo badges, those with disabilities and individuals with restrictive cosplays that cannot manage stairs. Full details: https://kupocon.com/accessibility/

Are there any rules or restrictions?
Yes, please read our Event Policies, which include details on props for cosplayers. We strongly recommend leaving large cosplays at home. This is a conference centre and does not have the usual ceiling heights that you’ve come to expect. Large cosplays will be restricted to the top floor. We politely ask you refrain from bringing outside food and drink into the venue (excluding water). We are also requesting you refrain from bringing large backpacks and use tote bags instead.

Should I bring anything with me?
We suggest having access to a camera (this could be via your phone) and have a pen or pencil. We do have pencils available, but it never hurts to bring one.

REGISTRATION…

Can I purchase at the door?
Unfortunately, tickets will not be available for purchase at the door.

I have a table in the market, when should I arrive?
To get all the information you need about displaying, check the marketplace link provided in your confirmation email. It is updated periodically. If you can’t find it, feel free to email us.

When and where is registration? Can I pre-register?
Attendees should register from the main entrance on the ground floor. Only use the connecting walk-way from the hotel if you have already obtained your wristband during pre-registration. For KupoCon, it’s essential to arrive on time, especially for newcomers. You can register from 09:00 on the convention level. We recommend arriving before 9:30 am to fully experience the Opening Ceremony, which explains crucial elements of the day. The opening ceremony starts at 10am. Registration will be closed during the opening ceremony. Please have your ticket and ID ready. Patrons can register Friday evening from 5pm to 8pm. The location will be shared on Patreon. We encourage Patrons to take advantage of this service to collect loot and autograph bundles. Ensure you don’t lose your wristband for the main event the next day, as replacements won’t be provided.

Can I bring a bag with me?
Tote bags are acceptable, but backpacks are discouraged, and suitcases will not be allowed. We strongly advise you to leave backpacks at home and use a tote bag instead.

EVENT CONTENT… 

What’s next?
The event kicks off with the Opening Ceremony at 10 am. We highly recommend attending as it will guide you through your KupoCon experience. If you’re running late and it’s your first time, consult your Quest Log to catch up. Visit Chocolina’s merchandise desk to grab popular items before they run out. Explore the marketplace with talented sellers, and familiarize yourself with activities in your Quest Log. For a comprehensive understanding of terms and concepts used at KupoCon, check out our dedicated Glossary.

Do I need to register for the cosplay parade?
No need to register in advance. Simply join the queue, which forms after the Opening Ceremony concludes. NPC ticket holders cannot access the stage. Top-tier ticket holders will be invited up first.

I need to collect or drop something off. Where do I go?
Visit Mognet Central, located on the top floor to collect items such as Kupons, Autograph Bundles and Chocobo badges (in any color). Mognet Central also serves as an information hub and drop-off point for Mognet Mail. You will also find lost and found here. If in doubt, this is the table to visit.

How does the gil system work at KupoCon? Can I spend real money?
Gil is the in-event currency earned freely and non-transferable between events. Quests, hunts, achievements and workshops are activities featured in your Quest Log, which all ticket holders (excluding NPC) will receive. You can also purchase Quest Logs on the day if we have any remaining. The Bank of Mog is where you can exchange your earned gil from quests, workshops and achievements. The Huntsmasters’ Table is specifically for turning in your hunts. Charon’s is where you can use your gil to purchase goods. Chocolina’s is the hub for KupoCon’s merchandise. Please note that it accepts cash or card payments, but not gil.

Is food and drink available?
Yes. We hope to offer refreshments on the ground floor and first floor. Note that there is a shopping district across the street with lots of options and we do encourage you to take a break.

GUEST INFORMATION…

I want autographs, how do I obtain them?
The KupoCon special guest systems have received a massive overhaul in an attempt to make it simpler and quicker for attendees. You need either an Autograph Bundle or Kupon. Full details on the new system can be found here: https://kupocon.com/7929/

I purchased an autograph bundle, where do I collect it?
Collect your guest autograph bundle at Mognet Central. Patrons can collect during pre-registration.

I just want to meet the guests. How do I do that?
We suggest talking with the guests during the evening event. It’s a great social opportunity to just mingle and make conversation. Please don’t ask for autographs during the evening.

Can a guest sign additional items?
Yes, guests can sign additional items at their own prices. Note that your session may come with limitations.

Will guests have their own items or should I bring something?
Some guests may have items available, but we also offer items for purchase. You are welcome to bring your own items for signing.

Can I give a gift or letter to a guest?
While guests have historically appreciated gifts, please no consumable items. Respect their decision if they decline, as they may have personal reasons. We’ve also setup a mail station at Mognet. You can drop off a letter for any guest or staff member here and we will make sure they get it.

EVENING INFORMATION…

What’s the theme for the evening?
We’re hosting a party called “The Honey Bee Blitz”. Note that the evening event requires a separate ticket. This event is 18+

Is there a dress code?
We strongly encourage attendees to dress up in yellow, black, gold and silver. Of course, you can wear what you like to the event.

What’s the free gift?
Each attendee will receive an LED wristband with the KupoCon logo as a small goodwill token to enhance the event’s atmosphere and theme.

Will the merch desk be open?
A very limited selection of merchandise will be available in the evening.

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We hope this FAQ provides you with a comprehensive overview of how to prepare for the upcoming days at KupoCon. Dive in, enjoy the fun, and make the most of your experience. Your satisfaction and well-being are our top priorities.

If you have any more questions, please don’t hesitate to contact us at [email protected].