At KupoCon, we take pride in crafting an event experience that is intimate, immersive, and inclusive. We are dedicated to ensuring that all attendees, regardless of their individual needs, leave with cherished memories. To achieve this, we’ve implemented robust accessibility policies designed to provide support and accommodations. If you have any questions, concerns, or feedback regarding these policies, we encourage you to reach out via our feedback form or by emailing support@kupocon.com for specific requests.

Venue Accessibility Assessments
Ahead of each KupoCon event, our team conducts a detailed accessibility evaluation of the venue. This ensures a smooth, convenient experience for all attendees. While we continually strive to improve, our commitment to accessibility remains a cornerstone of our event planning process.

Carer Pass
For attendees requiring the support of a caregiver, KupoCon offers free Carer Passes. To obtain one, the caregiver must provide proof of eligibility under one of the following:

• Disability Living Allowance (DLA) – Middle Rate or Higher
• Attendance Allowance (AA)
• Blind Persons Registration
• Personal Independence Payment (PIP) – Enhanced Care
• Armed Forces Independence Payment
• Or the equivalent documentation in your region

Applications for Carer Passes must be submitted within 30 days of purchasing your ticket. Once approved, both the attendee and their caregiver will automatically gain access to the RTA (Ring of Timely Assistance) system for additional support. (See below for RTA details.)

Accessibility Questionnaire
Starting March 14 2024, all ticket purchasers will have the option to complete an accessibility questionnaire. This helps us better understand your needs and allows us to plan more effectively. While we strive to accommodate everyone, having specific details in advance greatly enhances our ability to prepare.

At KupoCon, your well-being and enjoyment are at the heart of everything we do. Together, we can create an event that welcomes and supports fans from all walks of life.

Reserved Seating: For keynotes and evening celebrations, we provide advanced seating to accommodate individuals with specific needs. These seating arrangements are determined at the discretion of KupoCon staff. These reserved spots which we call “Save Points” are indicated by special reservation signs. We encourage attendees to reach out to us in advance to arrange for this service.

Wheelchair Accessibility: All of our event venues are regionally accredited and fully accessible to individuals with wheelchairs. Each event features designated areas for wheelchairs and other mobility devices. Our theater will have a number of Wheelchair reserved spots. We encourage you to complete the optional accessibility questions when purchasing your ticket. If you require additional assistance in this regard, please feel free to approach a member of our staff, who will be more than happy to assist you.

Accessible Tables: We recognize that the market can be a busy place, and while we naturally try to accommodate as many people as possible, we need to make sure that we have accessible tables for vendors that need them. Vendors have the ability to request an accessible table which allows for more manageable seating and maneuverability.

Consideration in Bathrooms: We kindly request that all attendees show consideration to others when using the facilities, particularly during costume changes. We ask that those with disabilities be given priority access to the accessible stalls in the bathrooms.

Elevator Etiquette: In the spirit of inclusivity, we urge all attendees to be considerate when using elevators. We kindly request that individuals with disabilities be granted first preference for elevator use, as for many, this is their sole means of traveling between floors. If you are capable of using stairs or escalators, we encourage you to do so.

Service Animals: KupoCon welcomes service animals as defined by the law. To avoid any confusion among attendees and staff, we kindly request that if you are accompanied by a service animal, you refrain from incorporating the animal into any cosplay activities.

Queue Assistance: For individuals who find it challenging to stand in queues for extended periods, our staff are readily available to assist. You can ask a member of our team to hold your place, allowing you to sit and wait until your turn. If you require occasional movement, KupoCon is more than willing to hold your position for short intervals while you take a necessary stroll. If you feel this is insufficient, please refer to our RTA pass. Details of which can be found below.

Quiet Market: KupoCon recognizes the need for a designated quiet period to accommodate attendees who require more flexibility to explore the market area without the crowds. Typically, this quiet period occurs during the final moments of the opening ceremony. Please refer to our RTA pass below if you require further assistance.

Calm Lands: We understand that events such as these can be overwhelming. Every KupoCon event will have a designated quiet spot, which we call the Calm Lands. This is a quiet and safe space for you to take a moment away from the hustle and bustle of KupoCon. You don’t require any pass to enter this space. We do ask that users keep the noise to a minimum while using this space.

Chocobo Badges: As of March 14, 2024, the Blue and Red Chocobo badges have been discontinued to simplify the system and to avoid confusion.

RTA System: Ring of Timely Assistance
Inspired by Final Fantasy XVI, the Ring of Timely Assistance (RTA) system is KupoCon’s initiative to support attendees facing challenges due to mental or physical health issues. If you’re struggling to navigate our current event setup, we encourage you to reach out.

To request an RTA, email us at support@kupocon.com with the subject line “RTA Request” within 30 days of purchasing your ticket. Please include detailed information about the specific difficulties you’re experiencing and how our standard system impacts your ability to enjoy the event.

If approved, you’ll receive a special card that can be shown to our volunteers. This card allows you to meet our special guests through an alternative approach, avoiding regular lines wherever possible.

At KupoCon, your comfort and enjoyment are our priority. We’re dedicated to making our events accessible for everyone and can’t wait to welcome you to an unforgettable experience.